FAQs

Here are some answers to commonly asked questions. Please contact us if you need to know anything else! 

When will I receive my order?

We get to work creating your gifts as soon as we can, once we receive your order. Our typical production time is two weeks, due to the handmade nature of our products. We ship orders out as soon as they are ready. Once they leave our studio, delivery times are in the hands of the postal service. 

We encourage you to allow yourself at least one month from placing your order, until you need your gifts. Hopefully you will receive your delivery earlier than that but this way, you won't be disappointed!

Usual delivery times --

Within Canada:

Expedited shipping: 7-14 business days

To the USA:

14-30 business days 

International shipping: 

14-30 business days

* These times begin after you've received your shipping notification

Customs charges 

Our items are not known to incur customs charges. However, we cannot guarantee that you won't be charged anything. Duties are out of our control and must be paid by the customer. 

Covid-19 shipping delays

Please be aware of unpredictable shipping times due to our current situation, and allow yourself a little extra time to receive your delivery, just in case. We still create our boxes and mail all orders out within our usual processing times, but once the orders leave our studio, we can't control any Covid-related shipping delays. 

Do you ship internationally? 

Yes! You can enter your address and select your shipping method at checkout. The shipping charges are automatically generated, and these fees are set by the postal service. 

What if I receive the wrong order, or a broken item?

We put all our effort into ensuring your order is perfect, and that it is packaged well for shipping. However, we understand that breakages can sometimes occur in transit. Please email us a photo of your broken item and we will replace it right away. (info@madebygeorgina.com). Please read our full returns policy here

Where are you based?

We are based in Vancouver, Canada. We run this small business from our home studio. 

Who is behind Made By Georgina?

Georgina Stokes runs everything here, and creates your beautiful orders. Georgina is a British-born, Vancouver based creator, and also a lifestyle blogger. She has a huge passion for all things "wedding", and delights in being a part of your special day! You can read more about Georgina, here

How do I care for my products?

Champagne glasses: Please hand wash, and don't scrub the vinyl. 

Eye Masks: Hand wash, or wash on cold. 

Robes: Please wash cold, and hang to air dry. We recommend steaming your robes before you wear them, so they look beautiful in photos! 

Sweaters and T-shirts: Please wash cold, and hang to air dry. Iron on reverse. 

Tumblers: Please hand wash, and don't scrub the vinyl.